These Terms & Conditions govern bookings, purchases and participation in watersports lessons, courses, experiences, gift vouchers and professional instructor training provided by Get Kiteboarding. Please read these terms carefully before making a booking or enrolling on a programme.

Part A — General Terms & Conditions; Part B — Professional Instructor Programme; Part C — Safety, Liability and Legal Provisions. Where Part B conflicts with Part A concerning professional training, Part B takes precedence. Nothing in these terms excludes statutory consumer rights.

1. About Us

Get Kiteboarding is a trading name used by Wittering Wet & Wild Adventures Limited (“Get Kiteboarding”, “we”, “us” or “our”). Email: info@getkiteboarding.co.uk | Telephone: 07961 090218 | Website: www.getkiteboarding.co.uk

Principal activity meeting point: Bracklesham Bay Car Park, East Bracklesham Drive, Bracklesham Bay, West Sussex, PO20 8JW.

Registered company number: 12603254, Registered office: Flat 3, Soly Aire, East Bracklesham Drive, Bracklesham Bay, Chichester, PO208JH. Please note our registered office and operational meeting point may be different.

2. Application of These Terms

These terms apply to kitesurfing, wingfoiling, wingsurfing, paddleboarding and windsurfing lessons and courses; private and group coaching; watersports experiences; gift vouchers; Professional Instructor Programmes; and other expressly offered activities. Parts A and C apply generally; Part B contains additional instructor-programme provisions and takes precedence where applicable. Mandatory consumer rights are unaffected.

3. Bookings and Payments

Bookings may be made online, by telephone or through an authorised booking system. A booking is confirmed when we accept it and receive the required payment. Payment methods may include cash or cards, bank transfers and authorised payment through online providers. The price and included services are those confirmed at booking. Additional services, equipment or training requiring extra payment will be explained and agreed in advance.

4. Statutory Cancellation Rights

For contracts concluded online, by telephone or otherwise at a distance, statutory cancellation rights may apply. For eligible service contracts the usual period is 14 days beginning the day after the contract is made. Certain leisure services booked for specific dates or periods may be exempt; where applicable, this will be explained before booking. Where a customer expressly requests service commencement within an applicable cancellation period, the consequences of cancelling after performance starts will be explained beforehand. Statutory refunds will be provided as required by law. Customers may exercise an applicable right by sending a clear cancellation statement to our contact details in Section 1.

5. Customer Cancellation of Ordinary Lessons and Courses

5.1 More than 14 days before the activity: Customers cancelling more than 14 days before the scheduled activity may receive a full refund of the amount paid for that booking.

5.2 Within 14 days: Our preferred approach is to offer a reasonable alternative date. If the customer cancels instead, any retained amount or charge will be reasonable and proportionate, considering costs, services provided, reasonable losses and mitigation.

5.3 Failure to attend: Non-attendance without reasonable notice may result in a charge reflecting reasonable recoverable losses.

5.4 Statutory rights: Nothing in this section removes applicable statutory cancellation or refund rights. This section does not apply to Professional Instructor Programmes.

6. Rescheduling by Customers

Customers wishing to change bookings should contact us as early as reasonably possible. We will make reasonable efforts to offer alternative dates subject to instructor availability, weather, tides and operations. Any additional cost will be explained before agreement. Repeated changes or late requests may affect availability; charges remain subject to consumer law.

7. Weather, Tides and Operational Cancellations — 24-Month Rescheduling Credit

By signing up to a course or lessons or similar you understand that watersports depend on suitable weather, tides, sea conditions and safe operations. We therefore may postpone, relocate, modify or cancel where instructors reasonably consider conditions unsuitable or unsafe, including insufficient or excessive wind, dangerous sea or tidal conditions, storms, equipment or safety concerns, instructor illness or operational disruption.

7.1 Rescheduling first: Where we cancel or postpone an ordinary lesson or course for these reasons outlined above, we will not under any circumstances refund but rather will reschedule your lesson or course.

7.2 Two-year period: Customers will be offered 24 months (two years) from the originally scheduled activity date to arrange and complete the replacement activity, normally the same or a mutually agreed equivalent.

7.3 No additional tuition charge: The same replacement activity will carry no extra tuition charge; an optional more expensive alternative requires prior agreement on additional costs.

7.4 Repeated postponements: We will offer further reasonable dates if a replacement is also cancelled. The original 24-month period does not automatically restart, but an appropriate extension or legal remedy will be considered where repeated postponements or our inability to offer suitable dates prevents completion.

7.5 Expiry: Credit may expire where reasonable rescheduling opportunities have been available but unused after 24 months, subject to law and individual circumstances. Administrative expiry does not automatically extinguish legal rights.

8. Changes to Locations and Activities

Locations may change because of weather, tides, safety or operations, including suitable alternatives in West Sussex, Hampshire or agreed areas. Customers will be informed of material changes and offered legally required options. Customers must attend the confirmed meeting point on time.

9. Late Arrival and Non-Attendance

Arrive in time for registration, equipment preparation and safety briefings. Late arrival may shorten a session if it cannot reasonably be extended. Anyone missing a compulsory safety briefing may be unable to participate until briefed. Any charges will be fair and proportionate.

10. Children and Young Participants

Under-18s require parent or guardian consent. A parent or guardian must accompany the young participant and remain present as required by safeguarding and supervision arrangements. The responsible adult must provide emergency contacts and relevant medical information. Activity-specific age, ability and supervision requirements may apply.

11. Gift Vouchers — 24-Month Validity

11.1 Validity: All new Get Kiteboarding gift vouchers are valid for 24 months (two years) from purchase unless a longer period is expressly stated.

11.2 Redemption: Vouchers can be redeemed against eligible lessons, courses and activities subject to availability and disclosed conditions.

11.3 Rescheduling: If an activity booked with a voucher is cancelled by us for weather, tides, safety or operational reasons, the customer may reschedule and complete the replacement within 24 months of the original scheduled activity date under Section 7.

11.4 Expiry: Unredeemed voucher balances may expire after the 24-month validity period, subject to consumer law.

11.5 Refunds: Vouchers are not normally redeemable for cash after any applicable statutory cancellation period; statutory rights remain unaffected.

11.6 Inability to deliver: Where we cannot provide the purchased activity within a reasonable time, applicable rights including refunds remain available.

11.7 Existing vouchers: This new period applies to vouchers purchased after these terms take effect. Existing vouchers retain their original conditions unless we expressly extend them.

12. Customer Equipment

Personal equipment must be suitable, maintained and appropriate for conditions. We may inspect and refuse unsafe equipment. Customers remain responsible for their equipment except where we are legally responsible for loss or damage.

13. Damage to Get Kiteboarding Equipment

Participants must take reasonable care of supplied equipment. We may seek compensation for reasonable losses caused by negligence, deliberate misuse or breach of safety instructions, considering age, condition, repairability and actual loss. Ordinary wear and tear and damage not attributable to the participant will not be charged.

14. Application

Applies to the IKO Kitesurf Instructor Programme, IWO Wingfoil Instructor Programme and Combined Kitesurf and Wingfoil Instructor Programme. These are integrated professional development pathways, not bundles of private lessons, combining practical development, instructor preparation, supervised experience, mentoring and specified external training.

15. Programme Prices

IKO Kitesurf: £4,495 in full

IWO Wingfoil: £4,495 in full 

Combined IKO and IWO: £6,995 in full

The full programme price is payable as a single payment at enrolment.

16. Initial Training and Development Review

Following enrolment an initial review considers riding ability, watersports experience, technical knowledge, safety and rescue awareness, teaching experience and development objectives. This determines a suitable starting point. There is no entrance assessment requirement unless expressly disclosed.

17. Included Development Hours: IKO Kitesurf: up to 20 hours. IWO Wingfoil: up to 20 hours. Combined: up to 40 hours, up to 20 in each discipline. These are structured development allocations, not exclusively one-to-one tuition. Activities may include individual coaching, group training, riding, rescue, safety, observation, assisting instructors, demonstrations, supervised teaching, teaching methodology, equipment management and mentoring. Appropriate participation in group or customer sessions may count when it genuinely forms part of training. Delivery reflects participant level, progress and needs.

18. Progression and Additional Training

Progression is competency-based, and no particular rate of progress or qualification is guaranteed. Beginners may need extra coaching beyond the included allocation. Optional additional coaching may be purchased at the preferential Trainee Instructor Rate applicable at booking; price, duration and nature will be agreed in advance. Participants need not purchase additional training from us.

19. External Professional Training

The programme includes one funded attempt at specified external courses under the programme description agreed at enrolment.

IKO Kitesurf normally includes RYA First Aid, RYA Powerboat Level 2, IKO Assistant Training and IKO Instructor Training.

IWO Wingfoil normally includes RYA First Aid, RYA Powerboat Level 2 and IWO Instructor Training.

Combined normally includes RYA First Aid, RYA Powerboat Level 2, IKO Assistant Training, IKO Instructor Training and IWO Instructor Training.

The funded attempt covers agreed course or assessment fees subject to clearly disclosed exclusions. External courses depend on provider availability, eligibility and assessment criteria. Material course substitutions will be explained and agreement obtained where required.

20. External Certification and Assessment

External qualifications are assessed or awarded by independent organisations. Enrolment does not guarantee external course admission, passing, certification, employment or recognition in every country. Participants must meet external requirements. Repeat courses or assessments after failure are normally at the participant’s expense unless our breach or another legal remedy applies.

21. Additional Costs

Unless expressly included, participants pay their travel, accommodation, meals, personal equipment, optional extra coaching, repeat external courses or assessments, personal expenses and other additional costs disclosed before they are incurred. We will not impose undisclosed compulsory charges.

22. Training Duration

Participants should normally aim to complete development and external qualification pathways within 24 months of enrolment. Actual duration depends on experience, progression, availability, weather, tides, external course dates, entry requirements and individual circumstances. Qualification within 24 months is not guaranteed. Reasonable extensions may be agreed. The planning period does not extinguish statutory or contractual rights.

23. Instructor Programme Cancellation Rights

Distance-enrolling participants may have a statutory cancellation period, normally 14 days after contracting, subject to lawful exceptions. Rights will be explained before enrolment. Where a participant expressly requests training to start during an applicable period, a lawful proportionate charge for services supplied may apply if they cancel. Statutory refunds will be made within the required period.

24. Voluntary Withdrawal

After any applicable statutory cancellation period, participants wishing to withdraw should notify us in writing. We prefer to explore rescheduling, temporary postponement, revised training plans or extensions. There is no automatic discretionary refund solely for changing one’s mind. Contractual and statutory rights remain. Any amount retained or recovered must be lawful and fair, reflecting services supplied, reasonable costs and losses and mitigation. Amounts legally refundable will be returned.

25. Rescheduling Professional Training

We will make reasonable efforts to accommodate requested changes, subject to weather, instructor availability and programme timetables. Reasonable unavoidable third-party cancellation or transfer costs for external courses may be charged if lawful, proportionate and explained. When we cancel or postpone training, suitable alternatives will normally be offered without additional tuition charges.

26. Weather and External Course Delays

Weather, tides, safety and independent provider availability can affect training. We normally reschedule affected sessions or offer appropriate alternative development. We will reasonably coordinate replacement external courses. Any statutory or contractual right arising from substantial delay or failure to deliver remains unaffected.

27. Illness, Injury and Exceptional Circumstances

Participants should notify us promptly of significant illness, injury or other difficulties. We will consider reasonable adjustments, rescheduling, postponement or extensions. Withdrawal, payment and refund decisions will be fair and legally compliant.

28. Professional Conduct

Trainees must follow safety procedures, respect customers and colleagues, obey reasonable directions, maintain boundaries, protect confidential information, comply with safeguarding and avoid unsafe or unauthorised instruction. Trainees must not claim qualifications not yet awarded. Pre-qualification teaching must remain appropriately supervised and compliant.

29. Training Records and Completion

We may keep development and progress records and request records or evidence needed for external entry. Internal development completion is distinct from external certification. Unused development hours have no automatic individual cash redemption value because the programme is an integrated pathway; this does not prevent refunds or price adjustments required by law.

30. Nature of Watersports Activities

Activities involve inherent risks including falls, impacts, equipment injury, collisions, changing weather and water, waves, tides, currents, cold-water exposure and exertion. They cannot be made risk-free. We will take reasonable steps to manage foreseeable risks and provide services with reasonable care and skill.

31. Health and Medical Information

Participants must disclose relevant health conditions, injuries, disabilities, medication or circumstances materially affecting safe participation or requiring adjustments. Disclosure does not automatically prevent participation. We may seek further information or recommend qualified medical advice. We will consider reasonable adjustments and handle health data confidentially under data protection law.

32. Swimming Ability

Participants must meet applicable water-confidence and swimming requirements. Unless otherwise specified, open-water participants should be confident in water and able to swim at least 100 metres unaided. Specific activities or external qualifications may impose different requirements, explained before participation.

33. Safety Instructions

Participants must follow reasonable instructions about briefings, equipment, launching and landing, rescue, weather, tides, operating areas, protective equipment and emergencies. We may proportionately suspend or refuse participation for reasonable safety concerns.

34. Alcohol, Drugs and Unsafe Behaviour

Participants must not participate while impaired by alcohol, recreational drugs or other substances. We may refuse or stop unsafe participation. Abusive, threatening, discriminatory or deliberately unsafe conduct is prohibited. Charges or refunds arising from removal will be assessed fairly under law.

35. Emergency Contact Information

Participants may need to provide an emergency contact. In emergencies we may contact emergency services and share information reasonably necessary to protect vital interests.

36. Insurance

We will maintain insurance appropriate to operations and legal duties. Participants are encouraged to consider personal accident, travel and third-party liability cover. Any compulsory insurance for external courses or overseas activities will be disclosed before booking.

37. Liability

We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or other liability that cannot lawfully be excluded. We are responsible for losses arising from breach of legal or contractual duties to the extent required by law. We are not responsible for losses caused solely by participants’ actions, properly managed inherent risks or events for which we are not legally responsible. Consumer remedies remain unaffected.

38. Personal Property

Participants should care for their belongings and avoid unnecessary valuables. We are not responsible where we have breached no legal or contractual duty; liability for our negligence or other legal responsibility is not excluded.

39. Travel and Accommodation

Unless included in the booking, participants arrange and pay for travel, accommodation and associated expenses. Suitable travel insurance is recommended for substantial travel or external courses. Foreseeable losses from our breach remain subject to legal remedies.

40. Photography and Video

Photos and recordings may be used for legitimate training, safety or operational purposes under privacy law. Promotional use of identifiable images requires appropriate separate permission or another valid legal basis. Additional safeguards apply to children. Participation is not automatic promotional consent.

41. Personal Information

We process information for bookings, delivery, safety, payment and communications. Our Privacy Policy explains lawful bases, retention and individual rights.

42. Complaints and Disputes

Send concerns to info@getkiteboarding.co.uk with booking details, the issue and desired resolution. We will acknowledge and investigate within a reasonable period. Legal remedies and rights remain available.

43. Changes to These Terms

The terms accepted when contracting normally apply to that booking. Updated terms may apply to future bookings. We will not unilaterally make material changes to existing contracts without lawful basis and will obtain agreement where required.

44. Governing Law

These terms are governed by the laws of England and Wales, subject to mandatory consumer protections. Customers retain rights to bring proceedings in courts having jurisdiction under applicable law.

45. Statutory Consumer Rights

Nothing excludes, limits or overrides statutory rights that cannot lawfully be excluded. If a provision is unlawful or unenforceable, remaining provisions apply insofar as legally permitted.

46. Acceptance

Customers will have access to these terms before booking or enrolling and will be asked to confirm acceptance. Separate consents or express requests required by law will be obtained separately.